ORDIA turns order forms arriving by fax, email and PDF into order records, using AI. Your customers keep sending them exactly as they do today; what changes is the work on your side of the desk.
Order desks share the same problems across industries. Phone, fax, email, each customer’s own web portal, procurement systems and EDI all coexist, and manual entry per channel produces wrong part numbers and wrong quantities. The work concentrates on particular people, and their knowledge leaves when they do. And because it is disconnected from product and customer master data and from the core system, everything gets entered twice.
How an order is processed
How it works
From receipt through to registration in the core system, handled as one automated flow.
Receive and interpret
- Order forms arriving by email, fax or PDF are received
- Part numbers, quantities and delivery dates are extracted by AI
- Designed to handle any format, from any industry
Reconcile
- Matched against product and customer master data, absorbing variation in how things are written
- Stock and delivery dates queried against supplier sites and inventory databases
Register
- Passed automatically into the core system and registered as an order
- Nothing is entered twice
For the bioscience industry
For bioscience
ORDIA connects to the services we have built up in bioscience over more than twenty years.
Building on what exists
- Integration with BRP-Code, our product master platform
- Integration with LDB, our research institution database
- Works alongside DOG, BPM and CLIMS
Availability
Status
ORDIA is scheduled to launch in 2026, and early trials are open now. There is no monthly base fee. For information security, we hold ISO/IEC 27001 (ISMS) certification.
The figures for cost and time savings shown on the service site are illustrative estimates and will vary with the environment.